Progressus Care LTD

Annual Return 2025/2026

The Annual Return is an online form that registered adults and children’s services providers are legally required to complete each year under the Regulations and Inspection of Social Care (Wales) Act 2016 (RISCA) . The purpose of Annual Returns is to provide the public with comprehensive, comparable and robust information on the quality of care and support services.

Provider: Progressus Care LTD

Provider summary

The provider was registered on: 15/05/2025
The following lists the provider conditions: There are no conditions associated to the provider

Training and workforce planning arrangements

Arrangements in place during the last financial year for identifying, planning and meeting the training needs of staff employed by the service provider. From Oct 2025, training needs were identified via a RAG-rated training matrix, Social Care Wales registration requirements, and qualification tracking (Level 2/3). Planning was completed through monthly CPD discussions between staff and managers, aligned to service and young people’s needs. Training was delivered via external providers and monitored through supervision and Regulation 80 reviews. In-house training is being implemented this year.
Arrangements in place during the last financial year for the recruitment and retention of staff employed by the service provider. Recruitment followed safer recruitment procedures, including enhanced DBS, references, and values-based interviews. Four staff left during the year: two due to poor practice, one following role realignment, and one within two weeks as the role was unsuitable. These were managed appropriately, with timely recruitment ensuring staffing stability. Staff retention was supported through supervision, training, and strong leadership.

Regulated services delivered by this provider

Service name Service type Type of care
Hill Top Care Home Service Childrens Home

Service: Hill Top

Service summary

Service Type Care Home Service
Type of Care Childrens Home
Approval Date 15/05/2025
Maximum number of places 4
Service Conditions
  • The responsible individual for this service is Kyle Philip Jenkins
  • A maximum of 4 individuals can be accommodated at this service.
How many people in total did the service provide care and support to during the last financial year? 5

Service management

Responsible Individual(s) Kyle Jenkins
Manager(s) Claire Rice

Service contact details

Service Telephone Number 07789797791
Service Contact Email Address joseph@progressus-care.co.uk

Languages used at the service

What is the main language through which the service is provided? English
Other languages used in the provision of the service There are no other languages used at the service
Non-verbal communication methods used at the service
  • Writing (Paper / Whiteboards)

Service facilities and accommodation

Engagement with people using the service

During the last financial year, structured and informal consultation methods were used to gather and respond to young people’s views. This included daily engagement, monthly keyworker sessions, house meetings, and the therapeutic model “My Journey Matters”. Young people contributed to daily decisions such as meals, activities, and routines, with views recorded in “How’s my day” logs and ClearCare. Monthly keyworker sessions explored wishes, feelings, relationships, and concerns, with outcomes recorded and linked to personal plans. House meetings were held monthly to discuss routines, activities, food, and the environment, with actions tracked. “My Journey Matters” consists of areas of work, completed collaboratively to explore experiences, wellbeing, relationships, identity, and behaviour. This enables young people to express views, identify changes, and influence support. Feedback informed changes to routines, environment, and care approaches, ensuring young people’s voices shape serv

Compliance and quality statement

Not Inspected - Improvements Underway

We were not inspected by Care Inspectorate Wales during the reporting period. However, through our own checks, we identified areas where we needed to strengthen our approach to meet the standards under section 27(1) of the 2016 Act. We've taken action to make those changes and will keep monitoring progress. Our priority is to ensure people receive care, which is responsive, supportive, and focused on their individual needs.

Fees charged by the service

The minimum weekly fee payable during the last financial year? £5725
The maximum weekly fee payable during the last financial year? £5900

Complaints processed by the service

Total number of formal complaints made during the last financial year 0
Number of active complaints outstanding 0
Number of complaints upheld 0
Number of complaints partially upheld 0
Number of complaints not upheld 0

Staff working at the service

Staff summary

The total number of full time equivalent posts at the service (as at 31 March) 13

Posts and vacancies

Role type No. of staff in post Total vacancies
Manager 2 2
Deputy Manager 3 3
Care Worker 9 9

Training undertaken

Induction and Health & Safety
Role type Induction Health & Safety
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Equality, Diversity & Human Rights and Infection, prevention & control
Role type Equality, Diversity & Human Rights Infection, prevention & control
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Care Worker Working towards all staff completing All staff have completed
Manual Handling and Safeguarding
Role type Manual Handling Safeguarding
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Care Worker All staff have completed Working towards all staff completing
Medicine Management and Dementia
Role type Medicine Management Dementia
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Care Worker All staff have completed Not relevant to this staff group
Positive Behaviour Management and Food Hygiene
Role type Positive Behaviour Management Food Hygiene
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Care Worker Working towards all staff completing Working towards all staff completing

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers
Role type No. of permanent staff No. of fixed term contracted staff No. of volunteers
Manager 2 0 0
Deputy Manager 3 0 0
Care Worker 8 0 0
Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff
Role type No. of agency/bank staff No. of non-guaranteed hours (zero hours) staff
Manager 0 0
Deputy Manager 0 0
Care Worker 1 0

Full time v part time information

Role type No. of full time staff No. of part time staff
Manager 2 0
Deputy Manager 3 0
Care Worker 8 1

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship
Role type Hold required qualification Working towards required qualification - not apprenticeship
Manager 2 0
Deputy Manager 3 0
Care Worker 4 5
Working towards required qualification - apprenticeship & Qualification not required for role
Role type Working towards required qualification - apprenticeship Qualification not required for role
Manager 0 0
Deputy Manager 0 0
Care Worker 0 0

Typical shift patterns

Role typeTypical shift patterns
Care Worker 09.45-23.00 sleep 07.00-10.00